Join Steven Brown as he helps you more fully understand two aspects of measurement—what to measure and how to measure—and how measuring sets the stage for success.
- If you can't measure something, you can't understand it. … You may have heard this quote before or some version of it. … A recognized expert in performance improvement, … Dr. H. James Harrington is certainly speaking directly … to the Six Sigma goals … of improving and controlling a process. … You want to understand two aspects of measurement here: … what to measure and how to measure. … To do this, you first must know … what questions you want to answer. … This will determine what type of data you need to collect. … And the measure step of DMAIC is all about the data. … Where is it? … Who can help you find it? … How do you make sure the data is accurate? … You need to determine in advance … what data you need and how to get it. … A good approach here … is the classical mathematical expression, … Y is a function of x. … What is the input you need, x, … to determine the output you're looking for, Y? … To determine the throughput of a machine in your factory, … you might need to know such things as utilization rate, …
Steven outlines the process stages in Six Sigma (define, measure, analyze, improve, and control), along with the Lean toolkit: the 5s principles, kanban (scheduling), downtime, poka-yoke (error proofing), and kaizen (continuous improvement). He also explains how leadership works within Lean Six Sigma, the principles of project execution, and how Lean Six Sigma is applied to the service sector and supply chain management. Make sure to watch the "Next steps" video at the end of the course for further resources.
- List the three main focuses of Six Sigma.
- Explain why lean is an important element of the Six Sigma approach.
- Summarize why Control is the most important step in the Six Sigma process.
- Analyze variables to determine if they are a good performance measurement.
- Describe three typical methods of improving supply chain functions.
- Identify three things you will need in order to lead a Lean Six Sigma project effectively.