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Measure customer satisfaction

Measure customer satisfaction: Measure Salesforce Effectiveness
Measure customer satisfaction: Measure Salesforce Effectiveness

The level of revenue generated by a sales team is not always a good indicator of customer satisfaction. Professor Drew Boyd uses this video to teach the ins and outs of measuring the minds and hearts of your customers. Professor Boyd outlines specific reasons customers become unhappy over time. And he provides tips for measuring the attitudes and behaviors of those purchasing your product so that your team can take the right action towards change.

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Skill Level Intermediate
41m 37s
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Skills covered in this course
Business Business Skills Marketing

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