Managing negative reactions


show more Managing negative reactions provides you with in-depth training on Business. Taught by Todd Dewett as part of the Delivering Employee Feedback show less
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Managing negative reactions

Even if you're one of the most skilled communicators in the world, sometimes you'll meet people who don't like what you have to say. That's always a possibility when you're giving feedback. You can't fully control how someone will react to the information you wish to give them. You can however control how you react to their reaction. These situations pop up more than you might think. And the longer you're in a leadership position, and the more feedback you give out, the more you'll see many different types of negative reactions.

Consider these common examples. Someone might question the quality of the data you're relying on. They might accuse you personally of lacking sufficient insight or knowledge. They might blame others and suggest that your feedback should be given to someone else. It's possible they feel you're playing favorites and simply don't like them. They might make exaggerated excuses about their circumstances, their colleagues, or their reso...

Managing negative reactions
Video duration: 3m 54s 1h 7m Appropriate for all

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Managing negative reactions provides you with in-depth training on Business. Taught by Todd Dewett as part of the Delivering Employee Feedback

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Business
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