Join Doug Rose for an in-depth discussion in this video Managing executive stakeholders, part of Project Management Foundations: Communication.
I once worked for a project where our…executive sponsor would come down…and talk directly with the developers.…The executive came from a development background,…so they figured they could speak the same language.…The developers knew that…the executive was a manager,…so they spoke back to them…using project management terms.…They saw his visit as an opportunity to try…and remove some obstacles in their way.…So he would ask how things were going,…and the developer would respond…with a long list of obstacles.…Then the executive sponsor would loop back to me…and ask why the developers were so bogged down.…
There was a language mismatch…between the executives and the team.…The team was focused on overcoming challenges.…The executive wasn't use to hearing challenges…until they were already showstoppers,…so it seemed that the team was bogged down.…Executive stakeholders are part of…the group that you need to manage closely.…Often your project will be sponsored…by one of the organizations executives.…The stakeholder will have certain expectations.…
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- Using formal and informal means to communicate
- Prioritizing stakeholder needs
- Listening actively
- Planning project communication
- Understanding leadership language
- Writing clear and concise project reports
- Learning how and when to say "no"<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.