Join Mike Figliuolo for an in-depth discussion in this video Managing change, part of Executive Decision Making.
- Making executive decisions requires you to manage change.…Just because you made a decision…doesn't mean it gets executed.…Operational risks exist and change management…is how you're going to mitigate that risk.…Some principles of change management you should think…about as you're implementing these decisions are…first, you can never communicate too much.…People will always have questions…about the decision, why we're making it…and what your expectations are.…
Let them know and let them know frequently.…Second, tell them what you know, when you know it.…The worst thing that can happen…is people think you're withholding information.…Sometimes, "I don't know" is an acceptable answer.…It let's people know what information is being shared…is all the information that you're able to share.…When you hear rumors during the execution…of a major decision, squash them as fast as you can.…
Get the right information out there.…Reassure people about what they care about.…In many cases, it's their jobs or their job description.…
Mike helps you find the data and tools to support your decision, make the call, communicate decisions effectively, and lead your organization through the change. He'll also address common problems that arise from these high-profile decisions: cultural differences, quality of information, trust, and accountability, to name a few.
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- Explore methods for communicating more effectively.
- Review decision-making styles to find the best one for you.
- Recognize the right time to declare success.
- Recall how an understanding of inherent biases can help you get the right data.
- Review methods for building trust.
- Explore how to make the right call while assessing risks.