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- Recall an important guideline that should be followed when planning project communication.
- List three circumstances that can increase the noise in a message.
- Name three steps of active listening.
- Recognize specific situations that call for formal, written communication.
- Define NIECE and explain when you need to use it.
- Identify the problems caused by purple prose.
- Explain the benefits of consulting long-term employees regarding your personal brand.
Skill Level Intermediate
- Fishermen fish, bakers bake, and project managers communicate. Project managers spend most of their time communicating, and for good reason. A successful project depends on good communication. And troubles are almost always blamed on bad communication. Today's projects can move fast and many different groups will clamor for information. It's easy to get overwhelmed by all the email and voice mail. This course will help you streamline your communication into a steady flow. I'll give you strategies on how to prioritize who gets what information.
Then I'll show you how to create a communication plan so that everyone in your project knows what to expect. I'll also show you how to create a clear, well-written report that is more likely to be read. And finally we'll talk about avoiding some common communication challenges. Good communication is both an art and a science. If you understand the science, you can use your own skills to practice the art. So let's get started talking about project communications.