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Manage response time expectations

Manage response time expectations: Managing Customer Expectations for Managers
Manage response time expectations: Managing Customer Expectations for Managers

Customers often expect faster responses than our company is able to provide. For example, the standard for email response time is just one hour, but many companies take four hours or more to reply. Identify strategies for managing response time expectations for various service channels. Apply these techniques to help your customers feel confident in your company's responsiveness.

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Skill Level Intermediate
26m 16s
Duration
46,380
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Skills covered in this course
Business Business Skills Communication

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