Skip navigation

Manage response time expectations

Manage response time expectations: The Manager's Guide to Managing Customer Expectations
Manage response time expectations: The Manager's Guide to Managing Customer Expectations

Customers often expect faster responses than our company is able to provide. For example, the standard for email response time is just one hour, but many companies take four hours or more to reply. Identify strategies for managing response time expectations for various service channels. Apply these techniques to help your customers feel confident in your company's responsiveness.

Resume Transcript Auto-Scroll
Skill Level Intermediate
26m 16s
Duration
13,894
Views
Show More Show Less
Skills covered in this course
Business Business Skills Communication

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start Your Free Trial Now

Start your free trial now, and begin learning software, business and creative skills—anytime, anywhere—with video instruction from recognized industry experts.

Start Your Free Trial Now