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Manage holds and transfers

Manage holds and transfers: Phone-Based Customer Service
Manage holds and transfers: Phone-Based Customer Service

Customers can feel annoyed or anxious when their phone call is put on hold or transferred to another department. Discover techniques to help the people you serve feel better about this process. Customer Service expert Jeff Toister will help you find the best ways to manage holds and transfers in this video.

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Skill Level Appropriate for all
52m 10s
Duration
549,522
Views
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Skills covered in this course
Business Business Skills Communication

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