Join Judy Steiner-Williams for an in-depth discussion in this video Making your writing courteous, part of Business Writing Principles.
- The courtesy is one of the most complex…business-writing concepts with much psychological impact.…The two prongs of courteous writing are…writing with a positive tone,…and writing from your reader's viewpoint.…Let's first discuss the importance of having a positive tone…and how to achieve it.…A positive tone results from positive words.…Negative words often referred to as red flag words…causes to have negative reactions.…Negative words come in a variety of categories.…
The obvious "no" or "not" words.…The negative connotation words.…Reminders of the negative situation.…Preachy words and doubtful words.…Think how you react when someone says to you,…"You can't."…"You won't be able to."…"You failed."…Human nature is such that we immediately become defensive…and reply with something such as,…"Well, it wasn't my fault."…"No one told me."…Or "You didn't make it clear what you wanted."…Here's an example.…The first thing someone says to you…when you arrived to work is…"You forgot to turn off the lights last night"…"before you left."…
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- Define business writing.
- Describe how to make your writing concise and complete.
- Identify the elements of a clear message.
- List examples of concrete requests.
- Use a writing process to avoid common errors.
- Address common grammatical and punctuation errors.
- Identify special considerations for emails, reports, and memos.