Join Todd Dewett for an in-depth discussion in this video Making your decisions stick, part of Making Decisions.
Okay. Last point. I want you to make sure that what you decide sticks, that it actually works. Here's how you do that. First, you start by realizing even if you did everything else correct as a decision maker and you made the best call possible You've actually added no value whatsoever, you really haven't done anything great for anyone, until you implement the solution. That's where you have a chance to make it stick. And funny as it might sound, whether or not something sticks when you make a decision has a little less to do with the quality of the decision and a whole lot to do with soft skills, people skills, how you try to implement this decision.
Most people never see that coming. It's a hidden gem in the world of decision making. First, do what you have to do to make a great decision and that's what we've been talking about. And then figure out how to make it stick. Here's how you make it stick. You make sure, as we began discussing a minute ago, that you get people involved. Here's why that matters. When you start rolling out a new decision, it doesn't surprise them. They are bought in more than they otherwise would be, because they had voice in the process. They're not surprised in any way. They comprehend and understand it. You know what you can do to make them comprehend and understand it even better.
After the decision is made, be proactive, and get out consistent messages through multiple communication channels with an explanation as to why that was the decision that you made. Don't leave any ambiguity. Don't allow people to figure out on their own why you made the call you made. Be proactive, use great explanations. Last idea to make it stick, is to give people the resources and training they need to successfully adopt whatever the decision is that you made. If you're asking them to learn a new skill, great, don't surprise them.
Make sure the money's there, make sure the trainer, the software, whatever the resource is, make sure it's available when they need it so they'll know exactly what is required of them in order to get on the bus and adopt the decision. You don't want to waste your time. By going through all these things we've talked about, making a great decision, and then failing to see real impact because you didn't do the things that make it stick. Last point in terms of making a decision stick, well it deals with resources. If people are aware change is coming, that's great, but they need to be prepared.
If they need new information, access to new tools, or resources, or people, you've got to put those things in place, give them the tools they need to successfully adopt the decision you've made. That's what it means to make a decision stick.