Join Mike Figliuolo for an in-depth discussion in this video Making assertions and recommendations, part of Solving Business Problems.
…No matter how good your problem solving is, if you can't come up…with a clear recommendation that's compelling to…your stakeholders, it's all be for naught.…And, the last step in the problem solving process,…is coming up with a clear and concise recommendation.…And I like to say you need to make assertions.…Assertions are nothing more than facts stated to persuade.…Now, I've used this method of making assertions with a project where…it was a $4 million telecom replacement.…Where we were going to replace, all of the phone systems…across our entire division and it was going to cost $4 million.…
That's what I was going to the stakeholders asking for.…And I need to make my case.…So, I put together my set of facts and my set of assertions to make…that case and was successful in doing so, and you can do the same thing.…Now with assertions you're going to…run into resistance, and your task is to overcome that resistance.…There are two primary types of resistance you'll face.…First is the Status quo.…No we don't want to change, we're comfortable with the way things are.…
- Explore strategies for defining your business problem.
- Recall how to keep a problem well defined using logic maps.
- Recognize how to use a 2x2 matrix to prioritize solutions.
- Review the meaning of assertions and how they related to recommended actions.
- Identify the most common problem-solving pitfalls.