Make self-service easy

- This video will share some tips that you can use…to make cell service websites easier…for your customer to use.…If you work in a large company…you might need to include people from other departments…who are responsible for maintaining these systems.…The first tip is to make self-service intuitive.…Try to imagine things from a customer's perspective.…Where would they go on your website to find self-service?…Are self-service options easy to find?…And are they easy to use?…Ask.com redesigned their self-service page…to make it easy and intuitive for customers to use.…

When they did this they saw a 60% decrease…in customer support tickets.…Self-service should also be as complete as possible.…One way to do this is to look at what sort of help…people are searching for.…Many websites will allow you to generate a report…on what customers are searching for.…You can then make a list of the top 10 questions…then try to find ways to answer those.…This also makes for a nice way to provide…proactive service via social media.…