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Make self-service easy

Make self-service easy: Serving Customers Using Social Media
Make self-service easy: Serving Customers Using Social Media

In this video, customer service expert Jeff Toister will help you identify best practices for making self-service easy for customers to use. Start by thinking about your customers' perspective, and make self service intuitive and thorough. Also remember to keep your website and information as up to date as possible.

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Skill Level Intermediate
43m 19s
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