Often we try to tackle just part of a problem when it's really a symptom of a bigger issue. This video examines Peter Senge's "Fifth Discipline: of ideas and systems thinking. Consider how things bite back, the illusion of control when your decisions are predictable but lead the wrong way, and how we struggle with time lags.
- The final part of this first section…on identifying the root cause of a problem,…is about keeping an eye on the whole system.…There's a great book called Why Things Bite Back…which says that often you'll fix something,…but'll somehow come back again.…For example, when they made kids playgrounds…safer by putting sponge on the ground…around the climbing frames,…all that happened was that the kids climbed higher,…and jumped off more…because they knew there was sponge there.…The number of accidents stayed the same…because the kids' risk tolerance was still the same.…
Until they were somewhere without sponge,…and then of course, they hadn't learnt…what it feels like to fall onto concrete.…Or another example would be that the government…might think that widening a road might improve…the traffic congestion.…But, in fact, you'd probably just get more people…using that road since it's now quicker to use.…So, you end up with a congested road again,…and no improvement in journey time.…So, the key is to think about what will happen over time…
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- Identifying the real problem
- Generating possible solutions
- Boosting your creativity
- Using your intuition and logic
- Selecting the best solution
- Considering implementation