From the course: Start a Business Online
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Listening to your customers
- So you've done the work, you've launched your website, you've sold a few things, and now you're getting product reviews. It's really important to have product reviews on your website. Ask people what they think. Listen, learn, respond. We've been talking about that. But even making sure that they're giving you a star rating. But what happens if they're not good? What do you do? Or even worse, if it's an independent website, a product review website somewhere else. And I promise you, I've come across many a grumpy customer. It doesn't matter what we do, they're not gonna write something nice. In fact, they kind of pride themselves on it. The first thing to do is to make sure that you do answer them and respond in a very transparent way. This was not our intention. I'm disappointed that you were not happy. We clearly got something wrong in our product description. Thank you for your feedback. We can now edit it. If you hadn't let us know, we couldn't have fixed it. Value their…
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