Join Dave Crenshaw for an in-depth discussion in this video Listening to their needs, part of Leading Productive One-on-One Meetings.
After development, the next step in the agenda is to discuss needs and questions. If you're the meeting leader, let the other person go first. So, if you're the leader, simply begin the next section by asking, "What do you need from me?" But, whether you go first or second, here are some tips to help you be an effective listener. First, allow the other person to go through their one-to-one list. Let them take their time, and make sure that they have the opportunity to ask any questions that they have written down there or even any questions that come to mind.
Listen from the perspective of finding out how you can help the other person. Listen with an attitude of service. Your role in the one-to-one meeting is to help the other person be successful, so listen attentively to everything that they ask from you and give your best effort to help them out in any way that you can. When they ask you to do something, be sure to get a clear Who, What, and When for each item. By clarifying who needs to take action, what the next step is, and when that step should be done, you'll be better prepared to follow through.
Finally, as appropriate, make a commitment to follow through and do what you said you're going to do. Remember, in the one-to-one meeting, your most important role is to serve the other person. When they're speaking, listen actively with an attitude of service. When you both have an attitude of service, one-to-one meetings are incredibly powerful.
- Setting up a one-on-one meeting
- Running a one-on-one
- Reviewing and closing action items
- Reassessing the effectiveness of one-on-one meetings