Join Doug Rose for an in-depth discussion in this video Listening actively, part of Managing Project Communication.
Have you ever been to the grocery store…at the end of a long day?…As you push your cart through the aisle you can hear…a voice going through shopping specials.…It will sound something like,…"Do you need tomato sauce?…"If so, we have a special sale on all sauces…"in aisle six, aisle six."…After about five minutes the words start to disappear.…If you're there for hours,…then you'll stop hearing anything.…It'll just be background sound.…"[Mommie], we have a clean-up on aisle thirteen!…"Aisle thirteen!"…There's some danger that this can happen…with the sounds in your project.…
The more people you hear talking, the more…it starts sounding like that grocery store announcement.…As project managers, there's a lot we can do…to improve how we talk to others.…But talking is only half of communication.…To communicate, you need to listen.…There are different types of listening.…With your project, you need to extract all…the information you can when someone is talking.…So you want to use a technique called active listening.…Active listening is a technique to extract…
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- Using formal and informal means to communicate
- Prioritizing stakeholder needs
- Listening actively
- Planning project communication
- Understanding leadership language
- Writing clear and concise project reports
- Learning how and when to say "no"<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.