Join John Ullmen for an in-depth discussion in this video Listen to what's said, unsaid, and how it's said, part of Communication Fundamentals.
- Scottish composer and percussionist…Evelyn Glennie lost nearly all her hearing…as a young girl, yet went on to a ground-breaking…career in music that's included…winning Grammy awards.…When somebody asks her, How do you hear?…She responds, How do you hear?…Is it only with your ears?…For Glennie, and for us too, listening is…more than being able to repeat back…what people say.…Listening is not only hearing, it's understanding.…To do it well, we need to listen to what's said…and unsaid, and also how it's being said.…
Let's focus first on listening…to what's said and unsaid.…It's important to hear what people say accurately.…As Mark Twain said, "The difference between…"the right word and the almost right word…"is the difference between lightning…"and the lightning bug."…If you miss something or you're not sure…you've heard accurately, ask them,…because you want to make sure…you're getting it right.…At this point you're not evaluating,…just tracking for accuracy and understanding.…Here are four ways to track what they say…
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- Managing the intent-impact gap
- Designing the content of your message
- Improving vocal delivery
- Adjusting your body language
- Being politically savvy
- Listening to what's said, what's unsaid, and how it's said
- Increasing empathy and trust
- Overcoming anxiety<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.