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Listen over the phone

Listen over the phone: Phone-Based Customer Service
Listen over the phone: Phone-Based Customer Service

Listening skills are critical for customer service representatives. In this video, Jeff Toister will walk you through several listening techniques designed for phone-based customer service. Some of these techniques include imagining you're face to face, asking clarifying questions, paraphrasing, and taking notes.

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Skill Level Appropriate for all
52m 10s
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Skills covered in this course
Business Business Skills Communication

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