Join John Ullmen for an in-depth discussion in this video Listen like a partner, not a critic, part of Communication Fundamentals.
- One of my MBA students said…his favorite traditional Chinese word is listen,…which includes characters for ears, eyes, mind, and heart.…He said this reminds him you need to use all of these…to truly listen to someone.…He added the word certainly doesn't include characters…for mobile phone, emails from a scary boss,…or project due dates.…Effective listening is a fully involved experience…that takes our wholehearted attention.…It's looking, hearing, and feeling…into another's perspective and learning from it.…
It's an immersion in understanding.…A key principle for doing it well…is to listen like a partner, not a critic.…To do that, strive to understand peoples' perspectives…on their own terms.…For the moment, set your agenda aside,…you can come back to that later.…Resist the temptation to defend it or advance it.…Don't listen with your agenda in the way.…Set it aside for now.…Listen here.…Why set it aside?…For one thing, to respond accurately,…you need to understand accurately…what it is you're really responding to.…
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- Managing the intent-impact gap
- Designing the content of your message
- Improving vocal delivery
- Adjusting your body language
- Being politically savvy
- Listening to what's said, what's unsaid, and how it's said
- Increasing empathy and trust
- Overcoming anxiety<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
Skill Level Beginner
1. Increasing the Positive Impact of Your Communication
2. Adapting to Your Audience
Being politically savvy4m 41s
3. Listening to Understand and Build Trust
4. Managing Common Communication Challenges
Next steps2m 45s
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