From the course: Managing Someone Older Than You

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Listen effectively to build trust

Listen effectively to build trust

From the course: Managing Someone Older Than You

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Listen effectively to build trust

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- We all want to feel like our ideas matter at work and your older report is no exception. In fact, listening effectively to your report is the key to winning them over. Try these four listening strategies to build their trust. Strategy number one, stay neutral. Try not to react to what they're saying, even if you feel yourself getting triggered. Maybe they've misinterpreted something you've said or they have the wrong information or they're making a wild assumption. Whatever it is, just try to let it wash over you and keep listening until you can find something positive and constructive to say. Getting defensive and reactive isn't going to help resolve the situation, they're just sharing information from their point of view. You'll figure out later whether or not they were out of line or actually making a good point and then decide what to do. Strategy number two, maintain open body language. This means no crossed arms or crossed legs. Body language sends clear signals as to how open…

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