Listening is the key to winning over your report. John introduces three listening skills that are subtle but powerful ways to give your report the space they need to more easily share uncomfortable material, and build trust between you. John provides a powerful framework to help bring your report “out of their shell” if they tend to be shy, or, conversely, to “feel heard” if they are more demonstrative
- We all want to feel like our ideas matter at work…and your older report is no exception.…In fact, listening effectively to your report…is the key to winning them over.…Try these four listening strategies to build their trust.…Strategy number one, stay neutral.…Try not to react to what they're saying,…even if you feel yourself getting triggered.…Maybe they've misinterpreted something you've said…or they have the wrong information…or they're making a wild assumption.…Whatever it is, just try to let it wash over you…and keep listening until you can find something positive…and constructive to say.…
Getting defensive and reactive…isn't going to help resolve the situation,…they're just sharing information from their point of view.…You'll figure out later whether or not they were out of line…or actually making a good point…and then decide what to do.…Strategy number two, maintain open body language.…This means no crossed arms or crossed legs.…Body language sends clear signals…as to how open or closed you are to communicating.…
- Define “ageism.”
- Identify the emotion to avoid when working with older direct reports who may be feeling left out, unheard, or irrelevant.
- Explain how to help your multigenerational team members close the gap on the way they communicate with one another.
- Recognize the most common support strategy managers use for an older employee.
- List the steps to take when integrating an older worker into a multigenerational team.