Serving Customers Using Social Media (2019)
With Leslie O'Flahavan
Liked by 2,135 users
Duration: 54m
Skill level: Intermediate
Released: 12/11/2019
Course details
Social media is a critical new tool for customer service. Using it right is an artform. When you reply to one customer, thousands read your response. Every word is shared with the world. This course prepares you to serve customers in high-stakes channels like Facebook, Twitter, and Instagram. Leslie O’Flahavan explains how to respond quickly, move from public to private channels, and write in an authentic but professional tone that blends your company’s templated responses with your own personal touch. Examine real-world tweets, Facebook posts, ratings, and reviews to see what happens when skillful customer service reps talk down angry customers and even trolls. Leslie also provides writing tips to keep your grammar and punctuation professional and in line with your company’s brand.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
LinkedIn Learning
Certificate of Completion
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Anik Yasin
Anik Yasin
Corporate Mobile Account Manager - Mid Market at BT Group
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Nirodha A.
Nirodha A.
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Ashwani Bindroo
Ashwani Bindroo
National Account Management - Enterprise Life Cycle Management Ex Tata Teleservices , Ex Vodafone Idea
Contents
What’s included
- Practice while you learn 1 exercise file
- Test your knowledge 7 quizzes
- Learn on the go Access on tablet and phone