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Listen to customers on social media

Listen to customers on social media: Serving Customers Using Social Media
Listen to customers on social media: Serving Customers Using Social Media

Listening to your customers is a key first step to providing customer service. Jeff Toister helps you understand and practice social listening in order to understand what customers are saying about your organization online. By understanding what your customers are saying and where are they saying it you can figure out how best to help them.

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Skill Level Intermediate
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