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Listen to customer feedback on review sites

Listen to customer feedback on review sites: Serving Customers Using Social Media (2016)
Listen to customer feedback on review sites: Serving Customers Using Social Media (2016)

Customer review sites provide a great source of feedback about your business. On these review sites you can engage happy customers, solve customer problems, and use your responsiveness to create a positive image of the business. Learn how to utilize customer feedback from sites like Yelp and Google to identify broader trends and areas of improvement.

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