Join Eddie Davila for an in-depth discussion in this video Lines and the service facility, part of Operations Management Foundations.
- We encounter waiting lines everywhere…and while we may just see every line…as just another line,…there are so many different aspects to lines…that managers need to consider.…Let's first think about the number of lines.…What's the difference between a bank…that has a single line that leads to all tellers…verses a bank that has an individual line…for each teller?…When there's one line, the line may seem long,…but we know it'll be fair.…A person that got there before you…will get taken care of first.…The person behind you will go after you.…
When there are multiple lines,…we get to choose a line.…If we choose the fast line, we feel very happy.…We made a good, if not lucky decision.…If we choose the slow line,…we probably get very frustrated.…Even then, it's never a low stress system, is it?…We're constantly looking at the other lines…to see if one of those will get us…to the front faster.…Single lines are typically so much better.…Low stress and fair.…Although having a 15 item or less line…at the grocery store can be very helpful…
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- Understanding operations management
- Making key inventory decisions
- Balancing holding costs and ordering costs
- Choosing a production strategy and facility layout
- Managing waiting-line systems
- Defining quality and improving quality
- Managing business processes
Skill Level Intermediate
1. Introduction to Operations
2. Managing Inventory
3. Managing Production of Products and Services
4. Managing Waiting Lines
5. Managing Quality
6. Operations at the Office
Wrap up2m 52s
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