Skip navigation

Learn to read emails critically

Learn to read emails critically: Writing Customer Service Emails
Learn to read emails critically: Writing Customer Service Emails

Learn to read customers' emails critically so you can write a complete response. Critical reading means you can figure out what the customer is asking, not just what they said. Critical reading is key to first contact resolution.

Resume Transcript Auto-Scroll
Skill Level Beginner
1h 6m
Duration
50,659
Views
Show More Show Less
Skills covered in this course
Business Email Writing

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start Your Free Trial Now

Start your free trial now, and begin learning software, business and creative skills—anytime, anywhere—with video instruction from recognized industry experts.

Start Your Free Trial Now