Join Simon T. Bailey for an in-depth discussion in this video Leading without authority, part of Building Business Relationships.
Confident people can become the unofficial leader of a team, department or organization. I call these people leaders without authority, and they have the ability to genuinely care, be influential, and maintain strong relationships. Would you like to model the behaviors that leaders without authority demonstrate? To start, here are the characteristics. Influences those around them by asking questions and listening intently.
Creates positive impact by telling people what they are doing right instead of what they're doing wrong. Drives results by understanding how the organization works. Opens doors to work between political structures and rigid silos. Serves to build strong relationships across all lines of business. Maintains a strong personal brand by being known as a subject matter expert. And finally, sees customers as relationships for long-term growth instead of transactions with short-term value.
Here are a few steps to lead without authority. First, lead without being told what to do. In my business, one of my team members handled a customer inquiry on her own, without my input. When I reviewed her work, she did it exactly the way I would have done it. The next time another customer inquiry came in, I trusted her ability to complete the task and she gained more responsibility. Second, establish relationships beyond your department.
Raise your hand to volunteer for any special projects that are cross-departmental. Learn to listen. Read between the lines and connect with everyone around you. This builds a strong network and enables you to discover other parts of the organization. For example, I had a friend who wanted to move up in their career. They decided to volunteer for an internal project which gave them exposure to other areas of the organization.
When a job opening became available, a person who had served with them on the project team recommended them. Well, they got the job. And they attributed it to gaining visibility while serving on the internal project team. Third, help others without expecting anything in return. If you do this, you are paying it forward. You are not keeping score on who helped you or what you did for them. Assisting others helps the organization and it's the right thing to do.
In today's business climate, you will have a choice to lead without being told what to do to establish relationships beyond your department and to help others without expecting anything in return.
Discover how you can build meaningful rapport, set yourself up for visibility and success, manage up when you don't click, develop executive presence, and cross-train within a team to better serve the organization.
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- Understanding the four key business relationships
- Building relationships in person and virtually
- Supporting your manager's objectives
- Articulating your needs to your manager
- Managing up
- Communicating with difficult team members
- Resolving cross-department conflict
- Identifying mentors and sponsors
- Making first impressions with executives<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.