Join Scott Blanchard for an in-depth discussion in this video Leaders rebuild trust, part of Stepping Up to Leadership.
David Witt: Well Scott, what about in those situations where trust has been broken. Can you rebuild trust? Scott Blanchard: You can. David Witt: Alright. Scott Blanchard: Yeah. But it takes some work. I mean, one of the things you have to do once trust is broken is you need to kind of pull the relationship to the side of the road and you need to talk about things and see if you can, you can rebound it or you can pull it back. And one of the first things that, that has to happen is that you have to clear the air. David Witt: Okay. Scott Blanchard: Literally, because when, when, when if, if you and I have a relationship that goes the wrong way. David Witt: Right. Scott Blanchard: I have a truth about what happened, what I think, what I feel, what I believe and what I remember.
David Witt: Mm-hm. Scott Blanchard: And I need to share that with you without you kind of responding back and fighting back or, or pushing me on it and then you also have a truth. You have like, what you think, what you feel, what you believe and what you remember and I need to hear that. And the two of us need to kind of clear the air and get it out there. David Witt: Okay. Scott Blanchard: And what happens a lot times, if we don't debate and we just listen to each other we can oftentimes realize that, hey, we are actually on the same side of the table here to some degree, and then we can go back and get clear on what we are trying to achieve together. David Witt: Yeah. Scott Blanchard: And begin to repair the relationship in baby steps.
But the worst thing that happens. Particularly managers, is if they sense that, that there's been a, a break in trust, they don't trust their employee any more. David Witt: Right. Scott Blanchard: And then they are also feeling like the employee, you know, feels like they, the manager's out to get them. Is they, they just kind of cruise along with that broken trust in place. because what happens is, it starts to, it can create a negative influence, not only on that relationship, but on other, other relationships. And eventually, these things lead to a crisis. And a crisis is where somebody has to leave. David Witt: Got it. So it's really about once you notice it, address it early.
Scott Blanchard: Yeah, and even if it gets to be a big hairy issue. Pull the thing off and have a big, you know, conversation about it. But don't just cruise along. David Witt: Okay. Scott Blanchard: You know, and act as if it isn't happening.
This course was created and produced by Ken Blanchard Companies ®. We are honored to host this content in our library.