Join Britt Andreatta for an in-depth discussion in this video Knowing your triggers, part of Having Difficult Conversations.
As we just discussed, our fight or flight response is designed to protect …us from danger. And if we're being robbed or in a car …accident, this response could literally save your life. …The problem is that our amygdala goes off when we're not in real danger. …This happened to Scott. A pretty tame staff meeting had his heart …racing like he was facing a saber-tooth tiger. …This is because Scott was triggered. Triggers are the non-life-threatening …situations that set off your fight or flight response. …There's a dial on this, too. You might have a reaction that builds …slowly or floods you quickly. There're four important things I want you …to know about triggers. First, it will serve you well to know …what triggers you. Knowing your triggers will allow you to …navigate any kind of difficult situation more successfully.…
Take a moment to think over the past year, both professionally and personally. …Identify the situations that triggered you. …Scott has three major triggers, when he feels demeaned. …
Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.
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- What is a difficult conversation?
- Understanding why conversations go badly
- Changing your tipping point
- Building your ladder—and climbing down
- Knowing your triggers
- Reframing your adversary
- Being prepared for the conversation
- Taking responsibility
- Sharing goals and experience
- Co-creating a solution
- Developing the action plan
- Building better feedback<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
Skill Level Appropriate for all
1. Understanding Difficult Conversations
2. The Buildup Phase
3. The Reflection Phase
4. The Conversation Phase
5. The Follow-Through Phase
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