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Knowing your customers

Knowing your customers: Customer Advocacy
Knowing your customers: Customer Advocacy

Identify the many ways to capture customer intelligence, including service interaction, operational data, surveys, focus groups, social posts, employee feedback, and others. Learn how to harness the methods that work for your organization.

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Skill Level Intermediate
1h 9m
Duration
26,937
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Skills covered in this course
Business Business Skills

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