Knowing the most effective words to use

- Now the question is, what exact words should you use…when you want to tell someone something…that they're not going to like hearing?…And this could be anything from,…telling your boss that you want a raise,…telling somebody that the noise of their music…through the wall is keeping you awake,…wanting to tell somebody that their meeting is badly run,…it could be anything, at home or at work.…Wouldn't it be amazing if there was a magic…four-step process that you could use…that would work in any situation.…

And there is, and I'm gonna go through it with you now.…Now this four-step process isn't actually…guaranteed to work in any situation.…This isn't gonna work if the person has no vested interest…in a good working relationship with you.…But of course, in most home and work situations,…the other person does have a vested interest…in keeping the relationship going, in which case,…this four-step process is absolutely the best thing to use.…The four-step process has the basic outline of…I understand, I feel, I want, Is that OK?…