From the course: Retail Sales Foundations
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Key sales behaviors
From the course: Retail Sales Foundations
Key sales behaviors
- When I think about key sales behaviors in retail, one of the top characteristics that comes to mind almost instantly is the idea of being helpful without being overbearing. There's a lot of stigma attached to the idea of negative retail sales behaviors, whether it's in a car dealership or a furniture shop. Nobody wants to feel like they're being hounded or somebody's creepishly following them around, or even worse, the customer feels swarmed the moment they enter the door. The key behavior to successful retail sales is to be helpful without being overbearing. Think back to your own experiences. I'm sure you can come up with cringe worthy examples of dealing with different sales reps in different retail situations that weren't the most pleasant. What we want to do is focus on the positive behaviors and nurture those within our employees. Here are a few of the top key behaviors for retail sales. Have confidence, your people need to be knowledgeable about your products and services…
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