Join Brad Cleveland and learn to identify four practices successful organizations share in developing and using their customer service strategies, and how they keep them up to date.
- When a strategy goes out of date,…decisions become fragmented and results begin to suffer.…Effective leaders know how to develop strategies…that don't go out of date.…They know how to implement processes and procedures…that will keep the strategy current…and the business moving forward long after they're gone.…Here are five steps that will help keep a strategy…alive and vibrant so your business can continue to thrive.…One is to assign an owner who's responsible…for seeing the strategy's getting…the regular review and attention it needs.…
They'll make sure that the representative team…reviews and, if necessary, updates your services strategy…at least a couple of times a year.…Ensure that the strategy's understood.…Some leaders view strategy as a competitive secret.…While your team should treat and guard it carefully…just like other inside information,…strategy has to be broadly understood…to really impact day to day decisions.…Frankly, the strategies of the most successful organizations…become pretty obvious anyway.…
Released
6/28/2018- What is customer service strategy?
- Identifying customer expectations
- Strategic planning
- Investing in skills, leaders, and technology
- Encouraging innovation
- Putting the strategy to work
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Video: Keep strategy current