Skip navigation

It's impossible to do

It's impossible to do: Delivering Bad News to a Customer
It's impossible to do: Delivering Bad News to a Customer

In this video, learn that key number two—acknowledging concern—is critical when the situation is something impossible to do. Learn about relying on empathy when there truly is no option available.

Resume Transcript Auto-Scroll
Skill Level Beginner
48m 13s
Duration
61,514
Views
Show More Show Less
Skills covered in this course
Business Business Skills

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start My Free Month

Start your free month on LinkedIn Learning, which now features 100% of Lynda.com courses. Develop in-demand skills with access to thousands of expert-led courses on business, tech and creative topics.

Start My Free Month