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It's impossible to do

It's impossible to do: Delivering Bad News to a Customer
It's impossible to do: Delivering Bad News to a Customer

In this video, learn that key number two—acknowledging concern—is critical when the situation is something impossible to do. Learn about relying on empathy when there truly is no option available.

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Skill Level Beginner
48m 13s
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Skills covered in this course
Business Business Skills

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