Join Britt Andreatta for an in-depth discussion in this video Inviting their perceptions, part of Having Difficult Conversations.
Now that you've shared your experience, it's time to invite their perceptions. …You want to approach your roll by listening in a whole new way. …This is the time to intentionally set aside your need to be heard, or to be right. …In fact be willing to be wrong. Remember you've had the benefit of this …course, and doing all the steps of the reflection phase, but your partner may …not know anything about the latter of inference, their triggers, or their judgments. …Now to be clear your not going to focus on discovering their ladder or asking …about their triggers that's all really personal and would probably make someone uncomfortable.…
But you are going to play a vital role in creating an environment where new …information can come to the surface. By actively listening and asking good …questions, you can help the other person share their experience and perspective. …One of my favorite techniques is to ask curiosity questions. …Embrace an attitude of curiosity and be interested in their view. …
Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.
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- What is a difficult conversation?
- Understanding why conversations go badly
- Changing your tipping point
- Building your ladder—and climbing down
- Knowing your triggers
- Reframing your adversary
- Being prepared for the conversation
- Taking responsibility
- Sharing goals and experience
- Co-creating a solution
- Developing the action plan
- Building better feedback<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
Skill Level Appropriate for all
1. Understanding Difficult Conversations
2. The Buildup Phase
3. The Reflection Phase
4. The Conversation Phase
5. The Follow-Through Phase
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