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Instilling supporting metrics

Instilling supporting metrics: Customer Service Leadership
Instilling supporting metrics: Customer Service Leadership

This video summarizes seven key aspects of service that should be reflected in metrics. Hear examples of specific metrics that support each, and how to establish a palette of metrics that encourages focus in the right areas, and leads to more consistency and strength in your services.

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Skill Level Advanced
1h 12m
Duration
30,702
Views
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Skills covered in this course
Business Business Skills

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