Join John Ullmen for an in-depth discussion in this video Increasing empathy and trust, part of Communication Fundamentals.
- Imagine someone in your office gets promoted,…he isn't a personal friend, but you know him.…What's the first thing you say to him?…"Congratulations."…Right?…Easy.…But what's the second thing you say?…I learned this experiment from my mentor,…Professor Sam Culbert, who says,…"There's a single correct answer."…I've done this activity many times in…organizations, I ask people to write their…answers anonymously.…Typical answers are, "You deserved it."…or "I'm so happy for you."…or "You must be thrilled."…None is the best answer.…
Why not?…Because they reflect the perspective…of the person doing the congratulating,…not the person getting promoted.…Even responses like, "How can I help you?"…as the second thing you say is easily seen…as premature and self serving.…Trying to get on his good side.…After congratulations, Sam says, "Ask…"an empathy question."…You say, "Congratulations."…He says, "Thanks."…And then you ask, "What does it mean for you?"…Go for empathy.…Find out what he thinks and feels…instead of making assumptions.…
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- Managing the intent-impact gap
- Designing the content of your message
- Improving vocal delivery
- Adjusting your body language
- Being politically savvy
- Listening to what's said, what's unsaid, and how it's said
- Increasing empathy and trust
- Overcoming anxiety<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
Skill Level Beginner
1. Increasing the Positive Impact of Your Communication
2. Adapting to Your Audience
Being politically savvy4m 41s
3. Listening to Understand and Build Trust
4. Managing Common Communication Challenges
Next steps2m 45s
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