Join Chris Croft for an in-depth discussion in this video Improving time performance: Bottlenecks, part of Process Improvement Fundamentals.
- In the lunch line example in the previous section,…we saw how the cashier was the bottleneck…and that spotting that fact…and then improving the cashier's throughput…made all the difference.…This idea of bottlenecks first appeared in the 1980s…when a book called The Goal came out.…It was written by Eli Goldratt,…and it blew everyone's minds, including mine.…It's still easy to get hold of,…and I would urge you to get it and read it.…Hidden in a fun story were some…really radical new ideas about how…bottlenecks are incredibly important to identify,…and then how to manage them.…
I'm going to cover his main points…in this short section of the course.…His first point is that you can't make more…than the bottleneck can handle.…So if you know the bottleneck,…you know how much you can produce,…whatever else is going on in your factory or office.…And therefore, if you can increase the capacity…of the bottleneck, you can increase the capacity…of the whole system.…So spending money on the bottleneck…is really worth doing, while spending money…
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- Measuring processes
- Using statistical process control
- Optimizing the quality, cost, and time trade-off
- Understanding queues
- Reducing cost by reducing waste
- Improving delivery time
- Thinking about batch sizes
- Understanding Lean and Six Sigma processes