Join Catherine Mattice Zundel for an in-depth discussion in this video Improving Communication, part of Managing Diversity.
I once did some consulting for an organisation…who was struggling with miscommunication…between the managers and the employees.…Managers told me that they had an open door policy.…So, they couldn't figure out…why the employees were saying they couldn't talk…to the managers.…Employees told me…that the managers said they had an open door policy…but literally,…the managers doors were always closed.…Surprisingly,…this is not uncommon.…Many organizations have policies…that do not mirror actual behavior.…As you likely already know,…miscommunication can happen so easily at any moment…with anyone.…
And if you have a diverse work space,…potential for miscommunication skyrockets.…But there are five ways you can use communication…to your advantage.…The first way,…is to explore creating diversity networks,…These informal networks provide an opportunity…for individuals with similar backgrounds to come together…and share ideas,…or provide support to one another.…Some examples include a Bible Study Group,…an LGBT group,…a Working mom's group,…
She outlines a process for creating a strategic plan and benchmarks for success. To bring your plan to life, she provides tips for implementing a diversity policy, recruiting and hiring, and asking diversity-related questions during interviews. (Compliance issues are also discussed along the way.) Catherine also explains how to integrate diversity within the performance management processes, including measuring employees on their ability to work well with others and measuring managers on their ability to drive and implement diversity initiatives.
Last, she covers "people practices," such as improving communication through open-door policies and ensuring work-life balance accommodates employees' lives and family responsibilities. When you're faced with organizational challenges, such as resistance to change, prejudice, or fear, Catherine provides tools to address them head-on.
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