Join Bonnie Biafore for an in-depth discussion in this video Identifying the project customer, part of Project Management Foundations: Small Projects.
You might think that identifying who the project customer is might be obvious.…But that's not always true.…So, one of the first things you need to identify is who is the project customer.…First, the customer wants the results the project can deliver.…That means the customer is motivated to support the project to help it…finish successfully.…Second, the project customer helps define what the project is supposed to achieve.…
Third, the customer usually provides the funding for the project.…With the fitness studio relocation example, the studio owner is motivated to…make the project a success because the relocation is going to help her business…grow for the next several years.…The owner understands her business, so she contributes significantly to defining…the goal, objectives, and deliverables.…Finally, the money for the relocation will come from the profits of the company…or a small business loan so that owner is instrumental to funding the project.…
So in this case, it's easy to see that the owner is the customer.…
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- Defining the life cycle and scope of small projects
- Identifying the project customer and other stakeholders
- Determining the right level of management
- Scheduling work
- Managing risk
- Keeping things moving
- Evaluating the project
- Getting sign-off and tying up loose ends<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
Skill Level Beginner
1. Getting Started with Small Projects
Defining small projects2m 19s
2. Starting the Project
3. Organizing the Work
4. Getting Things Done
5. Tracking Progress
6. Wrapping Up
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