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Identify situations where you can manage expectations

Identify situations where you can manage expectations: Managing Customer Expectations for Managers
Identify situations where you can manage expectations: Managing Customer Expectations for Managers

Customer service leaders can manage customer expectations in a variety of situations. Hear examples of times when these skills are applicable. Identify opportunities to manage expectations with your customers. Use an Expectations Management Situations worksheet to document specific situations where you can use the skills gained in this course to help customers avoid any unpleasant surprises.

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Skill Level Intermediate
26m 16s
Duration
48,381
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Skills covered in this course
Business Business Skills Communication

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