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Identify customer expectations

Identify customer expectations: Customer Service Strategy
Identify customer expectations: Customer Service Strategy

Identify the 10 overarching expectations customers have of service interactions, as well as expectations for tangibles when service is delivered in person. Hear examples of organizations that are successfully shaping strategies around these expectations.

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Skill Level Intermediate
50m 50s
Duration
69,594
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Skills covered in this course
Business Business Skills Marketing

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