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How most people get it wrong

How most people get it wrong: Delivering Bad News to a Customer
How most people get it wrong: Delivering Bad News to a Customer

Learn three things to avoid and why by seeing a simple example of breaking bad news gone wrong. Learn about what's at stake when you don't approach delivering bad news strategically, such as the customer escalating to a supervisor or escalating in aggression, social media ranting, or losing a customer.

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Skill Level Beginner
48m 13s
Duration
22,015
Views
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Skills covered in this course
Business Business Skills

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