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How to listen actively

How to listen actively: Inside Sales
How to listen actively: Inside Sales

The phone, a non-visual medium, makes listening difficult when all the clues are missing. Yet, this important skill determines how well we engage with our prospects. Today’s customers want a trusting relationship and when salespeople actively listen to their needs without making assumptions or being on their own agenda. This video examines poor listening habits and provides active listening tips, such as paraphrasing and notes documentation, that will build trust and rapport with prospects.

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Skill Level Beginner
1h 18m
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Skills covered in this course
Business Business Skills B2B Marketing Marketing

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