Skip navigation

How to listen actively

How to listen actively: Inside Sales
How to listen actively: Inside Sales

The phone, a non-visual medium, makes listening difficult when all the clues are missing. Yet, this important skill determines how well we engage with our prospects. Today’s customers want a trusting relationship and when salespeople actively listen to their needs without making assumptions or being on their own agenda. This video examines poor listening habits and provides active listening tips, such as paraphrasing and notes documentation, that will build trust and rapport with prospects.

Resume Transcript Auto-Scroll
Skill Level Beginner
1h 18m
Duration
96,464
Views
Show More Show Less
Skills covered in this course
Business Business Skills B2B Marketing Marketing

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start My Free Month

Start your free month on LinkedIn Learning, which now features 100% of Lynda.com courses. Develop in-demand skills with access to thousands of expert-led courses on business, tech and creative topics.

Start My Free Month