When hiring for service orientation, you want to look for certain traits. While a service orientation can be taught, the service mindset is often innate. This video features tips for identifying, interviewing and onboarding service-oriented employees.
- If you're transitioning your organization…to a service orientation, the most…important change is going to be cultural.…Who's on your team matters as much…as what you train them to do.…You have to examine your recruiting process.…Branding isn't just for customers anymore.…The employee experience is also branded.…Companies try to outdo each other on benefits…like free gourmet food, fantastic gyms,…great training, and upward mobility,…all to attract and retain the best of the best.…
While anyone might be attracted by…cappuccinos and spin classes, if you want…to attract people with a service orientation,…your brand needs to focus on your…values as well as your fun benefits.…It can be hard to work at a company…that values financial returns more…highly than customer satisfaction.…Conversely, people at service oriented…companies are often happier employees.…When posting a job, talk about your…values in your job listings.…Spend some of your PR budget to…tell stories that highlight your best employees.…
Even post stories and employee of the month…
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- What is a service orientation?
- The metrics of service
- Evaluating service with the Net Promoter Score (NPS)
- Hiring service-oriented employees
- Changing the company culture
- Types of service-oriented selling
- Overcoming the challenges of service orientation