Because customer success is a relatively new discipline, it can be hard to hire people with customer success experience. As a result, hiring can be tricky. In this video, learn what to look for in a customer success hire, as well as the kinds of questions to ask in an interview.
- Whether you're building a growing team…to scale with the organization,…or launching a new customer success group,…hiring is critical.…Hiring a good person isn't enough.…The hire has to have the right temperament,…as well as the right skills to be a good fit.…Mark Twain is quoted as having said,…"I didn't have time to write a short letter,…"so I wrote a long one instead."…Ideally, the job description…is short, and clear, and specific.…
Someone should be able to glance at the job description…and say, "Oo, that's me."…But it's hard to brief.…Anytime you cut a requirement or a desired skill,…it feels like you're giving something up.…The opposite is true.…The less focused you are, the less likely you are…to attract the right people.…Try writing your job description with the prompt,…I will not hire someone who can't, or who hasn't,…or my best candidate would have the following skills,…and then stick with that.…
If it's short people are more likely to read it carefully.…A good customer success person is empathetic,…communicates well through the channels given,…
- What is customer success?
- Scaling customer success
- Being a customer success professional or manager
- Building a customer success plan
- Aligning customer success with other departments