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How to handle an abusive customer in person

How to handle an abusive customer in person: Customer Service: Handling Abusive Customers
How to handle an abusive customer in person: Customer Service: Handling Abusive Customers

Following the seven steps, walk through a real example of handling an abusive customer interaction in person. David Brownlee points out the steps and how the server handled the situation.

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Skill Level Beginner
39m 50s
Duration
62,658
Views
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Skills covered in this course
Business Business Skills

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