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How to fill dead air

How to fill dead air: Phone-Based Customer Service
How to fill dead air: Phone-Based Customer Service

Dead air happens on phone calls when we're silent while we enter something into our computer or we wait on our computer system to catch up. You can proactively use this time to build rapport or uncover additional customer needs. Learn how to avoid awkward dead air moments with your customers in this video.

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Skill Level Appropriate for all
52m 10s
Duration
547,633
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Skills covered in this course
Business Business Skills Communication

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