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How to express empathy

How to express empathy: Customer Service over the Phone
How to express empathy: Customer Service over the Phone

In this video Jeff Toister will help you understand the importance of expressing empathy during your customer service calls. He'll help you determine how to empathize with angry or upset customers. Try using the five helpful steps that make up the acronym LAURA: Listen, Acknowledge, Understand, Relate and Act.

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Skill Level Appropriate for all
51m 59s
Duration
126,840
Views
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Skills covered in this course
Business Business Skills Communication

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