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How to define customer success

How to define customer success: Sales: Customer Success
How to define customer success: Sales: Customer Success

The term "customer success" is a new one, and most people don't understand its role. Customer success is replacing some existing roles, primarily in response to new needs generated by emerging business models. To understand why it's so important, you must look at where it came from. This video provides an overview.

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Skill Level Intermediate
58m 33s
Duration
22,363
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Skills covered in this course
Business Business Skills

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