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How to deal with trolls

How to deal with trolls: Serving Customers Using Social Media
How to deal with trolls: Serving Customers Using Social Media

Trolls can be difficult to deal with. They exist to make trouble and usually aren't looking for help. In this video, customer service expert Jeff Toister will help you determine the best way to deal with trolls, including when to respond, when to ignore them, or when to delete their comments. Create your own policy for working with people who troll your company on social media.

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Skill Level Intermediate
43m 19s
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